Billing & My Plan
JourneyLayer billing is manual and contract-based in V1. Your plan, limits, and pricing are agreed with the JourneyLayer team and set up for you — there is no online payment, no Stripe, and no card collection in the product. The Billing area is where your account Admin reviews the current plan, tracks usage, and keeps billing contact details up to date.
You won't be asked to enter a credit card anywhere in JourneyLayer. Invoicing is handled directly through your contract with the JourneyLayer team.
Who can access Billing
Billing is account-scoped and visible to the Admin role only by default:
| Role | Billing access |
|---|---|
| Admin | ✅ View plan & usage, and edit billing details |
| Creator | ⛔ No access |
| Member | ⛔ No access |
| Agent / Viewer | ⛔ No access |
| Custom | Only if you explicitly grant the Billing permission to that role |
Anyone without billing access does not see the Billing menu, and a direct link to a billing page returns a "restricted" message. If you need access, ask your account Admin.
Billing pages
The Billing area has three pages:
My Plan
Shows the plan you're on and its limits:
- Plan name, plan limit (MAU), and billing frequency.
- Contract & status — account status (active / trial / suspended) and your contract start, end, and renewal dates. These are read-only; they're set by the JourneyLayer team.
- Billing calculations for the selected month, including Monthly Billable Users (MBU).
Usage / Historical Trend
Shows how your usage moves over time:
- Current-month summary of MAU, Data Points, and MBU.
- A historical trend chart you can switch between MAUs and Data Points over the last 3, 6, or 12 months.
Billing Details
The company and contact details that appear on your invoices. The Admin can edit:
- Company / billing name
- Billing email
- Tax ID (GST / VAT)
- Address (line, country, state, city, postal code)
What the Admin can and can't change
| The Admin can | The Admin cannot |
|---|---|
| View plan, limits, usage, and contract status | Change the plan limit / MAU cap |
| Edit billing details (company, email, tax ID, address) | Change pricing or billing frequency |
| Track MAU and Data Points usage | Change contract dates or account status |
Plan limits, pricing, contract dates, and account status are internal-managed by the JourneyLayer team. To change your plan or limits, contact your JourneyLayer account manager.
How usage is measured
Usage figures are estimated directly from your event data in ClickHouse, so they reflect real activity across all projects in your account:
- MAU (Monthly Active Users) — the count of distinct active users in the
month (
uniqExact(user_id)). - Data Points — the total number of events ingested in the month.
- MBU (Monthly Billable Users) —
max(plan limit MAU, actual MAU).
The usage shown is an estimate computed from ingested events to help you track consumption against your plan. It is not an invoice — your billed figures come from your contract with the JourneyLayer team.
Next steps
- Make sure your Billing Details are correct for invoicing.
- Review who holds the Admin role in your account.